![]() I called them the day prior our departure and this shuttle was on time and it was a great looking van, for this, I am giving 5 stars but the 0 star for the 1st half of our trip averages at 2.5 stars, so 2 stars since there is no half star and 3 stars is pushing it. The unprofessionalism of the employees and the long delay of this shuttle is frustrating and uncalled for. Cancun Airport Transportation: Excellent shuttle service to Tulum from Cancun Airport - See 4,793 traveler reviews, 9,211 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I told the shuttle lady that we are taking this shuttle and finally she told the driver to take us. A shuttle arrived and was asking for a different last name. 2+ hours later, my husband's back was killing him and there was still no shuttle, There was also an American lady waiting for her shuttle and she's been waiting for as long as we have been. I had to constantly ask her for updates and she kept saying 10 minutes. ![]() The shuttle lady who took over, ignored us. Happy Shuttle in Cancun is the cheapest service of shuttles from Cancun Airport to Tulum. Just call the number below and reference the product code: 228215P2. If you have questions about this tour or need help making your booking, we’d be happy to help. Discover and book Round-trip Private Transportation Cancun-Tulum/Akumal 1-6 PAX on Tripadvisor. He then referred us to his lady counterpart saying he is taking a lunch. On average, this experience will take approximately 1h 30m. ![]() When we got to the shuttle area, the guy who tried to help us couldn't find our reservation, luckily, I printed it out so he was able to find it.
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